FREQUENT QUESTION
We ship to most countries. However, you should know your specific country’s regulations and law in order to avoid disappointment.
If you would modify your order you must send an e-mail to customers@camochem.uk within 1 – 2 hours of placing your order. We can modify your order only if it hasn’t been shipped yet. A request to cancel your order must be send to info@camochem.uk within 2 hours of placing your order and before to pay. Once you pay we can’t cancel your order. Our team will help you in cancelling your order and issuing a refund. We can decide to full refund only orders paid by direct bank transfer or Cash App; orders paid via credit card or other payment methods could be only partially refund.
A refund request will entail the permanent ban of the account and IP address from our website
You will receive tracking number for your package when your order has been processed, so you can follow your package’s progress.
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PAYMENT INFORMATION
We currently accept wire transfer, crypto currency, credit card and Cash app. The credit card payment is not always ensured and is subjected to availability of our provider.
The payment will be taken from your account at the time that you place your order.
SHIPPING
Should your package be confiscated, ou can request either a reshipment of the package or a full refund of your order. We can full refund only orders paid by direct bank transfer or Crypto; orders paid via credit card or other payment methods could be only partially refund.
After the first attempt to resend the package, if it is not delivered, the customer will only be entitled to a 50% refund of the amount paid.
This status could take 2 – 3 weeks and local post can be slow. Continue to track your parcel and write us an email customers@camochem.uk
Customs need time to do their work and it can take a couple of day up to a couple weeks to complete the process. It is outside of our control. If the package was not cleared at customs, you would receive a letter. Should your package be confiscated, ou can request either a reshipment of the package or a full refund of your order. We can full refund only orders paid by direct bank transfer or Crypto; orders paid via credit card or other payment methods could be only partially refund.
After the first attempt to resend the package, if it is not delivered, the customer will only be entitled to a 50% refund of the amount paid.
ORDERS
Yes we do and you can review our Refund Policy on the dedicated page. We deal with refunds and returns on a case by case basis. Please contact us at customers@camochem.uk so that we can assist you.
If you would like to modify your order you must send an email to customers@camochem.uk within 1-2 hours of placing your order. We can modify your order only if it hasn’t been shipped yet.
A request to cancel your order must be sent to info@camochem.uk within 6 hours of placing your order. Our team will help you in cancelling your order and issuing a refund. We can decide to full refund only orders paid by direct bank transfer or Cash App; orders paid via credit card or other payment methods could be only partially refund.
A refund request will entail the permanent ban of the account and IP address from our website.
Please check the spam folder. Sometimes our emails can go to the spam folder as they are automatically sent. If you cannot find the confirmation, please send us an email at customers@camochem.uk
If you have ordered something by accident please let us know on customers@camochem.uk within 1-2 hours of placing your order. We can help you modify your order only before shipping. Once we ship your order we cannot modify it.
Please send us immediately an email at customers@camochem.uk with photographic evidence of the order you received and the order you placed. When your claim is verified we will ship the correct product(s) as soon as possible. We would ask that you send us back the incorrect product. Please put the note in your parcel letting us know it is incorrect when you send it back. Do ask for proof of postage and ensure you keep it safe in case we need to look at it later on.
If a product is missing, please contact us at customers@camochem.uk with the order number, the missing product name and photographic evidence of the missing product. We will resolve the issue for you as quickly as we can.
PRODUCTS
All available products can be viewed on our home page.
Store your items at room temperature, preferably not in direct sunlight.
REFUNDS AND RETURNS
We hope you love your purchase from Camo Chem. However, if you are not happy with your purchase or if it does not meet tour requirements, you can return it to us. Products must be returned in their original condition and unopened, within 30 days of the date you received your order. We can offer a full refund fro the price you paid.
For more information on our returns, please check out our dedicated page.
We apologize if we have made a mistake with your refund. If this is the case, please contact us at customers@camochem.uk and we will try and sort it out for you as soon as possible.
