Frequently asked questions

We ship to most countries. You should still check the regulations and the law of your own country before ordering, to avoid disappointment. We do not ship to Australia, Canada and Sweden.

The catalogue is split by warehouse. For Europe see SARMs Europe and Peptides Europe; for the UK, the USA and the rest of the world see SARMs UK and Peptides UK. The SHOP menu at the top of every page takes you to the right one.

Send an email to customers@camochem.uk within one or two hours of placing the order. We can modify an order only while it has not shipped yet, and we cannot cancel an order that has already been paid and dispatched. Our team will help you with the cancellation and the refund. We can issue a full refund on orders paid by bank transfer or crypto; orders paid by card or other methods may be refunded only in part.

Let us know at customers@camochem.uk within one or two hours of placing the order. We can change it only before it ships.

You receive a tracking number by email as soon as the order has been processed, and you can follow the parcel from there.

Check your spam folder first: our emails are sent automatically and sometimes end up there. If you still cannot find it, write to customers@camochem.uk and we will confirm.

Join our mailing list at checkout, follow @camo.chem on Instagram, or message us on Telegram. Discount codes are usually shared by the researchers who work with us.

Check that the code is entered exactly as you received it in the coupon field. When it applies correctly you see the discount appear on the order total straight away. Some codes cannot be combined with each other.

No. The code has to be applied before payment, but you can use it on your next order.

Card directly at the checkout, bank transfer, and cryptocurrency. Paying in crypto gets you an extra discount on the order total. Card payment depends on the availability of our provider and is not guaranteed at all times. See how to pay for the details of each method.

No, PayPal is not available on our website.

At the moment you place the order.

United Kingdom: GBP 4.99 with Royal Mail Tracked, free over GBP 65. Continental Europe: EUR 16.99 from our EU warehouse, free over EUR 110. USA and rest of the world: USD 19.99 tracked from the UK, free over USD 110. A few destinations have their own rate, which you always see at checkout before paying.

Orders are dispatched the next working day. From the UK warehouse, Royal Mail Tracked usually delivers in one to three working days within the UK. From our warehouse inside the EU, European orders arrive in seven to ten working days with no customs to pay. Deliveries to the USA and the rest of the world are tracked from the UK and the time depends on the destination. You get a confirmation email when the parcel leaves.

Plain and discreet, with no stickers or anything naming the company on the outside.

Someone may need to sign for it, but if nobody is in the courier normally tries again or leaves a card with instructions to collect or rebook the delivery.

For your own security we cannot change the delivery address once the order is placed.

Yes to both. Just make sure the address is written in the correct format, because we ship exactly to the address you give us.

No.

It means we are still putting your order together. During busy periods that status can stay on for a little longer than usual. It changes as soon as the parcel is handed to the courier.

Local postal services can be slow and a gap of two to three weeks in the tracking is not unusual. Keep an eye on the tracking and write to customers@camochem.uk so we can look into it with you.

Check with neighbours, the reception, the doorman, colleagues or the mailroom, and give it one or two more days: parcels marked as delivered often turn up. If it does not, contact us and we will open a case with the courier.

No. Customs need time to do their work and it can take from a couple of days to a couple of weeks. It is outside our control. If the parcel is not cleared you receive a notice.

You can ask for the parcel to be reshipped or for a full refund of the order. We can issue a full refund on orders paid by bank transfer or crypto; orders paid by card or other methods may be refunded only in part.

We reship it. Send us a photo of the damaged product at customers@camochem.uk.

Email customers@camochem.uk with your order number and a photo of what arrived. Once we have verified it we ship the correct product straight away.

Because you can check it yourself, without taking our word for it. Every batch goes to an independent laboratory before it goes on sale, and each report has its own page with the batch code and the purity figure. The verification button on that page opens the record in the laboratory own public database. Start from the lab tests page.

Yes. The documentation for each product and batch is published on the lab tests page. You can tell which report belongs to your bottle by matching the batch number on the label.

For three things: conformity, that the molecule is the one declared; purity, measured by HPLC; and concentration, that the bottle or capsule contains the stated dosage. The tests are blind and carried out by an independent laboratory, batch after batch.

At room temperature, away from direct sunlight. A temporary change in temperature does not compromise the product.

Each batch has an expiry date of 24 months from manufacturing.

Yes, bottles are supplied with a 1 ml syringe.

We add to the range as often as we can, and each new item takes time to get right. Follow us on Instagram or join the mailing list to hear about new products and restocks first.

No. All our products are for laboratory research use only, and are not for human or animal consumption. Please read our terms and conditions.

If a purchase does not meet your requirements you can return it. Products must be sent back in their original condition and packaging. The full terms are on the refund policy page, and we handle refunds and returns case by case: write to customers@camochem.uk and we will help you.

No.

A return takes time to travel back and be processed at the warehouse. We email you as soon as it arrives and tell you what happens next.

Once the refund is issued it takes five to ten working days to appear on your account. Please allow that time before getting in touch.

Write to customers@camochem.uk and we will sort it out.